Refund Policy

1. General Refund Principles

At Laungrid, we stand behind the quality of our product launch intelligence platform. If you are not satisfied with your purchase, we offer a straightforward refund policy designed to be fair to both our customers and our business. We believe in building long-term relationships based on trust, transparency, and delivering exceptional value.

Our goal is to ensure that every user gets the maximum benefit from our tools. However, we understand that sometimes circumstances change or expectations are not met, which is why we provide a clear framework for refunds and cancellations.

2. 14-Day Money-Back Guarantee

We offer a comprehensive 14-day money-back guarantee for all new subscription plans. If you decide that Laungrid isn't the right fit for your team within the first 14 days of your initial purchase, you are eligible for a full refund, no questions asked.

To be eligible for this guarantee, the refund request must be submitted within exactly 14 days (336 hours) from the exact time of the initial payment processing. This policy applies strictly to the first-time purchase and does not cover renewals or subsequent upgrades.

3. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard. When you cancel, you will continue to have full access to the platform through the end of your current billing cycle (whether monthly or annual).

We do not provide prorated refunds for mid-cycle cancellations after the initial 14-day period has elapsed. Your account will automatically downgrade to a inactive or free tier at the end of the paid period, and you will not be billed further unless you explicitly choose to reactivate.

4. Exceptions

Refunds will not be provided in the following circumstances:

• If there is evidence of account abuse, fraudulent activity, or a direct violation of our Terms & Conditions.
• For professional services, onboarding fees, custom integrations, or dedicated support hours once the work has commenced.
• For enterprise contracts or specific Service Level Agreements (SLAs) with custom terms that specifically supersede this policy.
• If you have consumed more than 50% of the allocated API quota or data extraction limits provided during the first 14 days.

5. Failed Payments and Chargebacks

If a payment fails, your access to the premium features of the platform may be suspended until the balance is cleared. In the event of an unjustified chargeback initiated through your bank or credit card provider, your account will be immediately terminated, and we reserve the right to dispute the chargeback providing evidence of service usage.

6. How to Request a Refund

To request a refund within the eligible period, please email our billing department at billing@laungrid.io from the email address associated with your account. Please include your company name, account ID, and the reason for your request.

Refunds are typically processed within 5-7 business days, though it may take additional time for the funds to appear on your bank statement depending on your financial institution's processing times. We will notify you via email once the refund has been initiated on our end.